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What if it didn't get you on time because of you or because of an external event that couldn't have been planned for? Life is not black and white.
by polskibus 9y ago
What if it didn't get you on time because of you or because of an external event that couldn't have been planned for? Life is not black and white.
- jdmichal 9y agoThat's why it's not a no-tolerance policy. But, you will probably find that some people tend to "attract" such external events. Because they don't leave enough time to account for any externalities. Or, in this particular case, maybe they actually are a bad driver that does not know routes good enough to avoid anticipated traffic patterns. And so on... If Uber really cares about why the service was bad, they can always break out multiple yes-no questions. (They probably don't, though.)
- manigandham 9y agoOk, does that happen for every ride? Then there's clearly a problem. If it's 1 ride, then what's the difference? A binary choice would result in most people actually saying the trip was ok, even if a little late, especially since they're also in the car and can see the situation for themselves. Otherwise the trip is 'not ok' and contact support if there's a big problem.