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> Was your driver late This would be a poor question. Any perceived lateness is because Uber underestimates the time-to-pickup. In Manhattan they pretty consi
by bpicolo 9y ago
> Was your driver late
This would be a poor question. Any perceived lateness is because Uber underestimates the time-to-pickup.
In Manhattan they pretty consistently underestimate by 50% it feels like.
- pimlottc 9y agoOn the contrary, it's definitely not a poor question, it's very valuable feedback -- for Uber. I agree it's not something that should be levied on the driver, though.
- bpicolo 9y agoMaybe? They definitely have exact data on how long it takes drivers to arrive. But yeah, I'm referring to using it as a judgment of the driver. I wouldn't even the least bit surprised if they already figured out that people are more likely to take trips if they intentionally underestimate.
- DelightOne 9y agoThis question makes it possible to distinguish between this fact and other variables the passenger perceives. Without distinguishing only broad actions are possible. Like broad judgements where you don't know what it is supposed to say. > Uber said in July that it would make riders add an explanation when they awarded a driver less than five stars. This acknowledges the inability to distinguish what is ment with the judgement and one of their tries to fix this.
- sharemywin 9y agoWouldn't the system know what time someone got picked up and dropped off by gps?
- V-2 9y agoIt does already, but it misses the social aspect. Eg. if somebody apologizes for keeping me waiting, it's a different experience already. Also some drivers "arrive at the destination", but not the exact destination where you said you were waiting at, and the way we manage to handle this together is part of what I consider as being late or not, too.