3 ms·
I guess this would be a nice solution. Yes or no, and then create a percentage. Just like Netflix and some services. So let's say, if you have less than 30% or
by vitorgrs 9y ago
I guess this would be a nice solution. Yes or no, and then create a percentage. Just like Netflix and some services.
So let's say, if you have less than 30% or something like that, you get out of Uber.
And if you have more than 85%, you can be part of Uber X VIP (at least here in Brazil, if you use a lot Uber, you earn one month of Uber X VIP, so just works with drivers with top ratings. If you use a lot again, then you'll earn another month and so on)
- polskibus 9y agoWhat if it didn't get you on time because of you or because of an external event that couldn't have been planned for? Life is not black and white.
- jdmichal 9y agoThat's why it's not a no-tolerance policy. But, you will probably find that some people tend to "attract" such external events. Because they don't leave enough time to account for any externalities. Or, in this particular case, maybe they actually are a bad driver that does not know routes good enough to avoid anticipated traffic patterns. And so on... If Uber really cares about why the service was bad, they can always break out multiple yes-no questions. (They probably don't, though.)
- manigandham 9y agoOk, does that happen for every ride? Then there's clearly a problem. If it's 1 ride, then what's the difference? A binary choice would result in most people actually saying the trip was ok, even if a little late, especially since they're also in the car and can see the situation for themselves. Otherwise the trip is 'not ok' and contact support if there's a big problem.
- s73v3r_ 9y agoBut we all know that's not going to be the threshold. It's going to be if you drop below 85%, you're out of Uber.