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That five why's ends up with a different resolution depending on who you ask doesn't need to be a problem. You're not trying to fix all causes, just avoid the s
by Joeri 9y ago
That five why's ends up with a different resolution depending on who you ask doesn't need to be a problem. You're not trying to fix all causes, just avoid the specific problem you had from reoccurring. All you need to find is _a_ cause that when addressed will ensure the problem does not reappear in the same form. In fact, it is better if multiple independent causes can be found because then multiple causes can be addressed.
- Rapzid 9y agoAgreed; That leads to the quick fix that may prevent a specific incarnation of a problem, but often it does nothing to advance mitigation against entire classes of problems. It often in fact increases technical debt. How someone approaches bug fixes is a good filter to separate the wheat from the chaff.
- zzzcpan 9y agoAvoiding specific problem from reoccurring is not the goal either though. What is the root goal? Why do you want to prevent specific problem from reoccurring? Maybe you just want to limit the scope of the problem or of all such problems and maybe it will have much better overall effect on the system. I think the point author tries to make is that root cause analysis is a broken thinking model that doesn't lead to actual quality improvement.