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Hope this helps Nokia renew their smart phones and their user experience... Just yesterday I used the Ovi store to install Mail for Exchange to a E71, an that

Hope this helps Nokia renew their smart phones and their user experience... Just yesterday I used the Ovi store to install Mail for Exchange to a E71, an that was a truly horrible experience; a reminder of how out-dated the Nokia services are. Doesn't help if the HW is top-notch.

blub 16y ago
What was so horrible about it? "Horrible, awful and terrible" are starting to become HN memes for "it wasn't perfect". The worst I had was when it wouldn't accept my CC. That was annoying, but buying & installing is pretty simple actually.
- bkhl 16y ago
  I agree with your statement about the HN meme. Nowadays, people don't describe in detail or give supportive arguments and examples to show why a product or service is so "horrible". It almost looks like these people just want to bash a company/product without any clear reason. :)
- asmosoinio 16y ago
  First: It should have been possible to download the Mail for Exchange directly to my computer for installation -- like it was a few months back. But no, you must go through the Ovi-store these days. (OK, I agree this is kind of a step into the right direction, but for me it would have been dead simple to get the SIS to my computer and install it from there...) Next: I needed to start Download! in the phone, and install the Ovi-client. This went nicely, but is an extra step and took a few minutes. Then onto the "horrible, awful and terrible" Ovi-experience; 1. The client is clearly built on the browser. It felt like browsing someones website rather than using an S60 app. Pressing up takes me to a random button somewhere above current focus. Almost never the previous button as you would expect. Down worked a bit better. It did not even feel like using a website someone designed for S60, those usually have well aligned buttons that clearly focus. 2. I managed to find Search-item, wait for a few screens to load (why can't the system load any data beforehand, does it need to reload the page for every action?!). I also realized I must separately click select to actually focus the text-field, instead of just starting to write after Options/Search (and waiting for page to load). So I found the app, and a link to it's info page. Finally, a download link. BUT: I must login, with an Ovi username, to download this free add-on! Why? So I go to my computer to figure out my credentials... 3. I enter my credentials, and the loading bar shows some action... I wait. I wait. Seems like it's not loading anymore, but still shows the same login form. Due to my understanding of how the system might be implemented, I figure a redirect has failed or something, so I press Back (like I might when browsing) to go to previous page and indeed: I am logged in! 4. Logged in and ready to press the link, I press it and it does indeed install the software. Once it has done that, the indication of "successfully installed" is not clear enough so I spend some time wondering about that. 5. I go trough a few steps of Menu to get to Installations, and indeed find "Mail for Exchange" there, ready for action. So lot's of small annoying things that I think would have made a "normal user" quit the task. Admit I was tired, but the process put the thought "why does this have to be so hard" in my head all the time. (Note: I may remember some details incorrectly, but this should be pretty accurate as I did this yesterday evening).

blub 16y ago

What was so horrible about it? "Horrible, awful and terrible" are starting to become HN memes for "it wasn't perfect". The worst I had was when it wouldn't accept my CC. That was annoying, but buying & installing is pretty simple actually.

bkhl 16y ago
I agree with your statement about the HN meme. Nowadays, people don't describe in detail or give supportive arguments and examples to show why a product or service is so "horrible". It almost looks like these people just want to bash a company/product without any clear reason. :)
asmosoinio 16y ago
First: It should have been possible to download the Mail for Exchange directly to my computer for installation -- like it was a few months back. But no, you must go through the Ovi-store these days. (OK, I agree this is kind of a step into the right direction, but for me it would have been dead simple to get the SIS to my computer and install it from there...) Next: I needed to start Download! in the phone, and install the Ovi-client. This went nicely, but is an extra step and took a few minutes. Then onto the "horrible, awful and terrible" Ovi-experience; 1. The client is clearly built on the browser. It felt like browsing someones website rather than using an S60 app. Pressing up takes me to a random button somewhere above current focus. Almost never the previous button as you would expect. Down worked a bit better. It did not even feel like using a website someone designed for S60, those usually have well aligned buttons that clearly focus. 2. I managed to find Search-item, wait for a few screens to load (why can't the system load any data beforehand, does it need to reload the page for every action?!). I also realized I must separately click select to actually focus the text-field, instead of just starting to write after Options/Search (and waiting for page to load). So I found the app, and a link to it's info page. Finally, a download link. BUT: I must login, with an Ovi username, to download this free add-on! Why? So I go to my computer to figure out my credentials... 3. I enter my credentials, and the loading bar shows some action... I wait. I wait. Seems like it's not loading anymore, but still shows the same login form. Due to my understanding of how the system might be implemented, I figure a redirect has failed or something, so I press Back (like I might when browsing) to go to previous page and indeed: I am logged in! 4. Logged in and ready to press the link, I press it and it does indeed install the software. Once it has done that, the indication of "successfully installed" is not clear enough so I spend some time wondering about that. 5. I go trough a few steps of Menu to get to Installations, and indeed find "Mail for Exchange" there, ready for action. So lot's of small annoying things that I think would have made a "normal user" quit the task. Admit I was tired, but the process put the thought "why does this have to be so hard" in my head all the time. (Note: I may remember some details incorrectly, but this should be pretty accurate as I did this yesterday evening).