Reputation systems increase our ability to trust people, products, and systems in general. It seems like our logical concern should be whether or not such syst

Reputation systems increase our ability to trust people, products, and systems in general. It seems like our logical concern should be whether or not such systems are accurate. The flip side of all this is that betrayal of trust is also dehumanizing. When you pay to get an Uber ride and you're taken to the wrong place or ripped off, that's dehumanizing. When you loan someone money and they don't pay you back, that's dehumanizing. When you send someone a product from an E-Bay auction and their payment turned out to be a scam, that's dehumanizing.