I do not see the issue with this letter to Zuckerberg as suggested by some of the comments here. I see the issue as one of Zuckerbergs choice of words, how he

I do not see the issue with this letter to Zuckerberg as suggested by some of the comments here. I see the issue as one of Zuckerbergs choice of words, how he is portraying the facts. It was his words in the interview that triggered the letter. FB has now apologised for Zuckerbergs comment: https://www.businesslive.co.za/bd/companies/2018-04-06-facebook-apologises-after-myanmar-groups-blast-mark-zuckerberg/ https://www.businesslive.co.za/bd/companies/2018-04-06-faceb... Facebook users and others are paying very careful attention to what Zuckerberg says. Here is a piece that discusses why choice of words can be important, for example when giving testimony before US Congress. There are some provocative examples from past CEOs who have appeared to testify. https://www.thestar.com/business/opinion/2018/04/06/what-to-watch-for-when-facebooks-zuckerberg-appears-before-us-congress.html https://www.thestar.com/business/opinion/2018/04/06/what-to-... Whether "trust" matters to FB business (selling ads) is another question. Poll: Does FB need to have trust to succeed in the future?