Worked for a large government agency that outsourced their IT department. I was on a team that was asked to look at the RFP before it was put out. We flagged

Worked for a large government agency that outsourced their IT department. I was on a team that was asked to look at the RFP before it was put out. We flagged things like incentivizing the contractor for resolving issues. Predictably, the contractor that got the work created as many tickets as possible for resolving any given thing. Years later, the agency now has no IT competency and they pay a lot more for much less service than before. They also have a lot less flexibility in what they do. They almost have no choice but to keep rewarding the contractor for poor quality service. It's been interesting watching a situation where things keep getting worse and worse because the agency is basically too big to fail and will probably never run out of money.