However, partially removing or cancelling services online is expressly forbidden. Same with the Wall Street Journal. I went through this twice. The first time

However, partially removing or cancelling services online is expressly forbidden. Same with the Wall Street Journal. I went through this twice. The first time, they didn't process the cancellation at all. The second time, they delayed it two extra days so that they charged me another cycle. Both times, I was routed to an offshore call center.