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Josh As an outsider, comparing BareMetrics vs Profitwell - all I have to say is thank you for 2 specific reasons. 1. BareMetrics has a live demo. Profitwell t

Josh As an outsider, comparing BareMetrics vs Profitwell - all I have to say is thank you for 2 specific reasons. 1. BareMetrics has a live demo. Profitwell tried to make me schedule a call with a sales person just to view the product. 2. BareMetrics has simple pricing. With Profitwell, I literally couldn't figure out how much it'd cost if I were to use them.

scrollaway 9y ago
FWIW I love that Baremetrics has a live demo as well and it's what turned me towards them in the first place. But I don't understand what you mean by "simpler pricing". Profitwell is literally free, I don't get how that's not simpler pricing. They do have an opt-in "Recover" product, just like Baremetrics, which is priced exactly the same way as Baremetrics.
deleted 9y ago
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pccampbell 9y ago
Hey Tiffany - Patrick from ProfitWell here. I know you wrote this to Josh, but just jumping in here to address the ProfitWell side. :) 1. You're 100% right. We don't have a live demo. We're working on a solution for you here, but it's been delayed for some other cool features. Happy to share when we launch something for you. I know a call can be annoying, but it wouldn't be a sales person. Most metrics demos are from our product/engineering team. :) 2. As for pricing - we don't typically hear it's confusing, but it's 100% free forever. We make money through our add-ons. There's definitely something here to get better at though, so I'll take this back to the team to make it rock.
- joewee 9y ago
  Do you sell user data in any form?
  - dsacco 9y ago
    The silence is deafening. I’ll answer for Patrick; here is ProfitWell’s privacy policy: https://www.profitwell.com/privacy-policy https://www.profitwell.com/privacy-policy The short answer to your question is, “Yes.” The long answer is: > INFORMATION SHARING 1. With Third Parties: We may share your information with third-party business partners... ... 2. With Service Providers: We may share your information with third parties who provide services on our behalf...to which these services may include: Payment processing Providing customer service Sending marketing communications Conducting research and analysis Providing cloud computing infrastructure ...which also means, “Yes.” In particular, “research and analysis” is not clarified (nor would a clarification outside the formal ToS be legally binding). As long as there is a defensible interpretation of these clauses, they can freely sell all of your information. This also might be of interest to you: > We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. There is a legitimate reading of this clause which allows ProfitWell to retain your data indefinitely because they’re providing a service to someone.
    - mkarnicki 9y ago
      If I understand correctly, finishing the last citation with: "[in order to continue proving a service] to you." would at least resolve the problem of retaining user data indefinitely, but I also totally agree with the free interpretation of "Conducting research and analysis". Also, because Profitwell is available to customers in Europe, it will soon have to align with GDPR requirements (which also includes the right to being forgotten), even if it's not a European company or otherwise face fine risks.
      - pccampbell 9y ago
        Re: privacy/terms - hope the other comment I just made clears some things up. Happy to answer any questions if not, of course. Re: GDRP - you're absolutely right. We'll be required to align with GDPR in just over a month. We're all set from an engineering perspective and rolling through all the fun documentation, agreements, compliance records, and trainings from a legal perspective now.

scrollaway 9y ago

FWIW I love that Baremetrics has a live demo as well and it's what turned me towards them in the first place. But I don't understand what you mean by "simpler pricing". Profitwell is literally free, I don't get how that's not simpler pricing. They do have an opt-in "Recover" product, just like Baremetrics, which is priced exactly the same way as Baremetrics.

deleted 9y ago

[deleted]

pccampbell 9y ago

Hey Tiffany - Patrick from ProfitWell here. I know you wrote this to Josh, but just jumping in here to address the ProfitWell side. :) 1. You're 100% right. We don't have a live demo. We're working on a solution for you here, but it's been delayed for some other cool features. Happy to share when we launch something for you. I know a call can be annoying, but it wouldn't be a sales person. Most metrics demos are from our product/engineering team. :) 2. As for pricing - we don't typically hear it's confusing, but it's 100% free forever. We make money through our add-ons. There's definitely something here to get better at though, so I'll take this back to the team to make it rock.

joewee 9y ago
Do you sell user data in any form?
- dsacco 9y ago
  The silence is deafening. I’ll answer for Patrick; here is ProfitWell’s privacy policy: https://www.profitwell.com/privacy-policy https://www.profitwell.com/privacy-policy The short answer to your question is, “Yes.” The long answer is: > INFORMATION SHARING 1. With Third Parties: We may share your information with third-party business partners... ... 2. With Service Providers: We may share your information with third parties who provide services on our behalf...to which these services may include: Payment processing Providing customer service Sending marketing communications Conducting research and analysis Providing cloud computing infrastructure ...which also means, “Yes.” In particular, “research and analysis” is not clarified (nor would a clarification outside the formal ToS be legally binding). As long as there is a defensible interpretation of these clauses, they can freely sell all of your information. This also might be of interest to you: > We will respond to your request within a reasonable timeframe. In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service. There is a legitimate reading of this clause which allows ProfitWell to retain your data indefinitely because they’re providing a service to someone.
  - mkarnicki 9y ago
    If I understand correctly, finishing the last citation with: "[in order to continue proving a service] to you." would at least resolve the problem of retaining user data indefinitely, but I also totally agree with the free interpretation of "Conducting research and analysis". Also, because Profitwell is available to customers in Europe, it will soon have to align with GDPR requirements (which also includes the right to being forgotten), even if it's not a European company or otherwise face fine risks.
    - pccampbell 9y ago
      Re: privacy/terms - hope the other comment I just made clears some things up. Happy to answer any questions if not, of course. Re: GDRP - you're absolutely right. We'll be required to align with GDPR in just over a month. We're all set from an engineering perspective and rolling through all the fun documentation, agreements, compliance records, and trainings from a legal perspective now.