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> For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe t
by Meekro 9y ago
> For existing customers, there's no pricing change. You just get more functionality than before for free. This is what we generally try to do: we want Stripe to continually become better value for you over time, as you get more functionality for the same price.
The email that existing customers received was ambiguous on this point. It said this: "Since you used Stripe Subscriptions in the past year, the Stripe Billing Starter plan is included in your current pricing."
Many existing customers that rely on basic subscriptions probably think their rates are about to go up. Maybe you guys need a follow-up email to explain that they're not?
- tarstarr 9y agoVery sorry about the lack of clarity in the email! You will get all of the functionality that you have now, plus anything additional that we add to Stripe Starter, at the price you currently pay to Stripe. No additional fees here, even beyond $1M lifetime cap.
- deleted 9y ago[deleted]
- cetalingua 9y agoWe signed up for Stripe account on February 9, but are yet to start processing paymens, will our account be grandfathered in as well? I sent you email yesterday asking about it too. We did not receive Stripe email about changes. Could you please clarify it? Thank you!
- tallytarik 9y agoAbsolutely this. I got the email this morning and was left confused about the basic point - "do I pay any more for my current usage?" I'm glad that I now know the answer, but I would've been asking Stripe support if I hadn't stumbled across this by chance.