The good news is that it does sound like you are well qualified for a support position. If you are being told that you are over-qualified for the positions you

The good news is that it does sound like you are well qualified for a support position. If you are being told that you are over-qualified for the positions you might need to "dumb down" your resume a bit. Take out the parts that don't apply directly to support. It might be really amazing that you coded an internal billing system in Pascal but it won't help you land this specific job. Also, if you are a hard worker and knowledgeable, a good company will quickly promote a Level 1 support person to their appropriate level. Getting in the door via Level 1 support then working your way up is almost always easier than going straight into a more advanced position, since you are competing with internal applicants who likely know their system better than you. Just my thoughts. Hope the feedback yelps!