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This is extremely disappointing. For my business this means an additional 0.4%-0.7% fee added onto a service I currently use for free justified by features that

by pg_bot 9y ago

This is extremely disappointing. For my business this means an additional 0.4%-0.7% fee added onto a service I currently use for free justified by features that I cannot use for compliance purposes. This new invoicing process does not qualify as an exempt financial service for a covered entity. (see subsection 1179 of HIPAA) So unless they are now willing to sign a business associates agreement I just got a price hike for a feature that would cause fines so large they would close my business. This is going to be a PR nightmare for stripe. They have destroyed all of their goodwill, and now I will have to start considering competitors. If anyone from Stripe is here in the comments I would love to chat (email is in profile)

degenerate 9y ago
I don't do $1MM in business but I'll definitely shop around once I get close. Prior to this announcement I wouldn't think twice about staying with Stripe forever. This is the first time I've ever thought, hmm, who else can I use?
- intheon 9y ago
  Same here. I just took a look at Braintree and it has convinced me.
tarstarr 9y ago
(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M lifetime threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today, but you can always ping me (tara@stripe.com))
- pg_bot 9y ago
  Tara as a forewarning gmail marked your message as spam in my inbox. I would expect a lot of people to have the same experience. Second the messaging is not clear if you are indeed offering a grandfather clause for existing customers you need to state that clearly. Using the term "included" is ambiguous and I interpreted it in the same manner as a tip being included on a check. (meaning we've already added it, not that we didn't charge you)
  - tarstarr 9y ago
    Appreciate the heads up, we definitely should have improved the email wording here. In case the email went to spam, there's also two notifications on this in the Dashboard -- check in your notifications section.
- jtokoph 9y ago
  The email went to spam on all of my google hosted email accounts that are associated with a stripe account.

by pg_bot 9y ago

degenerate 9y ago

I don't do $1MM in business but I'll definitely shop around once I get close. Prior to this announcement I wouldn't think twice about staying with Stripe forever. This is the first time I've ever thought, hmm, who else can I use?

intheon 9y ago
Same here. I just took a look at Braintree and it has convinced me.

tarstarr 9y ago

(PM from Stripe) If you're an existing user, there's no extra fees, even if you are past the $1M lifetime threshold. For existing Stripe Subscriptions users, Stripe Billing is included in your current price. (You should have received an email about this earlier today, but you can always ping me (tara@stripe.com))

pg_bot 9y ago
Tara as a forewarning gmail marked your message as spam in my inbox. I would expect a lot of people to have the same experience. Second the messaging is not clear if you are indeed offering a grandfather clause for existing customers you need to state that clearly. Using the term "included" is ambiguous and I interpreted it in the same manner as a tip being included on a check. (meaning we've already added it, not that we didn't charge you)
- tarstarr 9y ago
  Appreciate the heads up, we definitely should have improved the email wording here. In case the email went to spam, there's also two notifications on this in the Dashboard -- check in your notifications section.
jtokoph 9y ago
The email went to spam on all of my google hosted email accounts that are associated with a stripe account.