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It's rubbish... they obv can't handle data correctly or securely. If an email ticket ends up in the wrong account why would you trust them with your hosting bu

• andreicon 9y ago
  if you're emailing support@myhostingcompany.com and it ends up in a shared mailbox, then it isn't allocated to your account like it is when you're using the ticketing system. when using a ticketing system a unique mailbox is created for the issue, only the agent that was allocated to the issue has access to data.
  • edf13 9y ago
    A ticketing system can collect messages from a mailbox, I don't see what the problem is... support@ should be for support = simple as that. It shouldn't be a shared mailbox that the whole company can access - that is my point. I've several contract with many different suppliers, hosted ticking systems myself and never had this issue (And yes - dealing with the dreaded GDPR myself now too).