> Specifically it works completely correctly like 80 - 90% of the time and as a result, if you use it a lot, you start to expect it to be working and not fail.

> Specifically it works completely correctly like 80 - 90% of the time and as a result, if you use it a lot, you start to expect it to be working and not fail. Different environment (and stakes), but I observed the same thing happening a couple of times during IT incident response. The automation crashed/failed/got into a situation it could not automatically fix, and the occurrence was rare enough that people actually panicked and it took them quite a while to fix what in the end was a simple issue. They just didn't have the "manual skill" (in one case, the tools to actually go and solve the issue without manually manipulating databases) anymore.