>Again, in my view (based on several years as a support monkey at the beginning of my career), desktops/laptops should be named based on their asset tags, LT891

>Again, in my view (based on several years as a support monkey at the beginning of my career), desktops/laptops should be named based on their asset tags, LT891334 or DT993115 etc. That way, when you ask the user 'what's the machine name' and they have no idea, you can say 'read me the number that's on that big white sticker on the lid'. I wasn't disagreeing with you at all and I really like your solution. I was trying to provide an example of desktops I deal with now that are sometimes impossible to distinguish on the phone without going full NATO alphabet.