It's a much better UI for the servers at the restaurant. If you want people to take a specific action - requesting that a manager take over a specific problemat

It's a much better UI for the servers at the restaurant. If you want people to take a specific action - requesting that a manager take over a specific problematic table - you need to make that action easy. If you don't make it easy, people won't do it as often. Describing an offense in detail and trying to negotiate a manager takeover is far from easy. Saying that table 5 is a code orange is easy.