They have stopped improving their client, doing anything novel in their store, releasing titles in popular franchises and improving graphics or game engine tech

They have stopped improving their client, doing anything novel in their store, releasing titles in popular franchises and improving graphics or game engine technology. It's been 6 years since their last franchise title, CS:GO, was released and it's profitability was based on micro-transactions. I think this experience (along with DOTA 2) would forever change the way the company perceives its value to customers. In hindsight, I regret hats on TF2. I regret that as customers we steered Valve into this lackluster state where microtransacted eSports is in and beautiful game engines for storytelling are forgotten.