4 ms·

Customer support and marketing. Requests were more fluid but have since been formalized, e.g. different bug templates to help clear out some of the back and for

Customer support and marketing. Requests were more fluid but have since been formalized, e.g. different bug templates to help clear out some of the back and forth. Thanks for this - sounds like we're trying to do some things right.

shostack 9y ago
Yep, I'm guessing there may be similar issues. Hard to say without more context or hearing examples of some of the offending remarks. For example, if an engineer is explaining something technical in a condescending manner to someone non-technical who may struggle to grasp it, that's on the engineer and their communication skills. However if they are being curt and coming across cold and frustrated because they keep asking for the same things every time and don't get them, that's a process issue and an easily solved one at that. Sounds like you may benefit from digging deeper into people's issues on this to identify how much is really communication style and skills vs. symptoms of process issues.