You said the magic word: customers. People uploading videos to YouTube aren't customers and don't generally have a contract guaranteeing that they'll receive an

You said the magic word: customers. People uploading videos to YouTube aren't customers and don't generally have a contract guaranteeing that they'll receive anything – ad revenue or even the ability to continue uploading. Even AWS customers who don't have a contract (like reserved instances or an Enterprise Agreement) may not have any claim to receive ongoing service.