It isn't so much that companies decide to cut corners on support, it's that at companies that operate at this scale (YT, FB, Twitter, etc ) the individual conte

It isn't so much that companies decide to cut corners on support, it's that at companies that operate at this scale (YT, FB, Twitter, etc ) the individual content-creator is a drop in the ocean. When she was de-monetized, it may have meant the world to her, but in YT's perspective it's not worth the time/effort to even have a conversation about it (say beforehand.)