Check out my CV and tell me ;) You may be misreading this thread/my comment though. The person receiving the angry support call is indeed unlikely to the one

Check out my CV and tell me ;) You may be misreading this thread/my comment though. The person receiving the angry support call is indeed unlikely to the one at fault for the customer's issue. However, the post you were replying to was making the point that it's good for the people who actually build the product to experience what it's like to support that product's users.