3 ms·
usually when i complain, i am really polite and friendly (even when frustrated about the issue).. this way you usually get most done, and you'll get friendlines
by rapnie 9y ago
usually when i complain, i am really polite and friendly (even when frustrated about the issue).. this way you usually get most done, and you'll get friendliness back :)
i encourage everyone to be like that.. when this does not help you can always 'scale up' your dissatisfaction in subsequent calls :)
- retzkek 9y agoI've found that having to support users has made me a better user myself, making sure that I provide sufficient context and information to aid in debugging, and always being polite and understanding that regardless of how frustrating a problem is, venting on the poor person trying to help you will never help (not that I was an asshole before). I suppose that falls into the general "walk a mile in their shoes" wisdom.
- deleted 9y ago[deleted]