This is actually a legitimate business decision, as there is a linear cost to servicing each request - letters need to be read manually, likely escalated to cou

This is actually a legitimate business decision, as there is a linear cost to servicing each request - letters need to be read manually, likely escalated to counsel in all but "boilerplate" cases, and executed by vetted (and expensive) individuals with strict security training. Now, could Zuck have said something more articulate than “We’re still nailing down details on this, but it should directionally be, in spirit, the whole thing?” Absolutely. He could have said "we'll be working to create a streamlined interface for people to achieve many of the most important benefits enjoyed by EU residents under the GDPR, without requiring them to jump through legal hoops and read a 90-page law to format a request correctly. This is all in progress, but we're committed to making radical transparency accessible to our users." Then there could have been positive spin. But instead the "less is more" approach leads to articles that assume the company to be operating in bad faith.