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> Why does Western society seem to value form over function so much? I don't think that's universally true, it's just a side-effect of marketing. Sometimes you

• whywhywhywhy 9y ago
  The trend I see lately is something I think of as dropoff panic. By staring at metrics too much PMs get worried about dropoff and start to focus their efforts on lubricating onboarding to such an extent in the hopes of preventing dropoff. This results in the sort of dark patterns you see on Pintrest's signup and the overall dumbing down of everything into samey "friendly" interfaces that all feel like Facebook. You manage to capture more of the casual users for the sort term by doing this, although they'll likely dropoff eventually. But this is done at the expense of your hardcore users who fell in love with your app/site/game despite the learning curve or dense interface. Too much effort is placed on trying to capture a very low quality of user that likely wont engage anyway.