6 ms·

Satisfaction rate among surface owners is abysmal. At this point, I'd call the surface brand a failed experiment.

• tluyben2 9y ago
  I was going to say; most people I know brought them back for many reasons. One of my Windows fan friends had a surface book 2 and brought it back for repair because of random battery life a few times; ended up buying a Lenovo T470 (I think) instead as they kept insisting it was his fault instead of the glitchy laptop. No issues with the Lenovo ofcourse.
• hvidgaard 9y ago
  The first year was a really bad. Plain and simple. Now it is a decent device, but I'd take a Lenovo today if I had to make the choice. However, for note taking, the Surface Pro is second to none. The form factor, pen, and OneNote is a really good combo.
  • ximeng 9y ago
    Until the screen breaks and you can’t turn it on...
    • hvidgaard 9y ago
      If that kind failure recovery is important, then no tightly integrated device is a good choice.
      • ximeng 9y ago
        Had two surface pros fail just out of warranty, if that’s the price of a tightly integrated device it’s too high for me. No more surface devices here.
        • hvidgaard 9y ago
          That is indeed poor reliability. The SP4 I used and others I know people have had since launch, are still working fine.
• nunez 9y ago
  Do you have stats for that? Maybe I'm an outlier, but I loved the Surface Pro so much, I bought a Surface Book for work and a Surface Book 2 for personal use.
  • mcny 9y ago
    Sorry for the delay https://www.consumerreports.org/laptop-computers/microsoft-surface-laptops-and-tablets-not-recommended-by-consumer-reports/ https://www.consumerreports.org/laptop-computers/microsoft-s... Archived at https://archive.fo/sBiUK https://archive.fo/sBiUK