Some I can remember were: - not understanding the distinction between the password stored in 1password vs that on the server, eg thinking that changing the 1pa

Some I can remember were: - not understanding the distinction between the password stored in 1password vs that on the server, eg thinking that changing the 1password one would change the original, thus locking themselves out ;) - being completely thrown by 1Password's distinction between password & login entries - assuming that changing the OS password would change the 1P master password automatically (really) - the iOS share menu-based version is particularly opaque to almost all of them, and only my mother ever got familiar enough with it to manage it when I'm not around (& this only because of my regular interventions over months) - not understanding (or noticing) the difference between updating a login entry and creating a new one, and ending up with a mess of contradictory logins - getting completely thrown by different logins for different subdomains There have been many more, these are just a sample of what I remember now. At a rough guess I'd say I've introduced 1Password to perhaps 20 non-tech users. Only one has continued. Many people simply lack any mental model whatsoever of how the different faces of software interact, so they get in a terrible muddle. > why do they find it any more complex than web browser bookmarks, or email? I don't think any use bookmarks (few people do, not even many use urls -- the vast majority in my experience use google to find sites. Every visit!). Email's a special case. It's been around a very long time, and is used throughout the day in many workplaces, so a much higher level of familiarity has built up. Even here though, it's only the advent of large scale cloud providers (gmail, exchange/outlook/live etc) that has made email truly usable for many. Before gmail in particular, I used to have to help all my friends and family with their email, at least during setup, and often again with things like managing inbox quotas etc (with POP). It is easier now, mainly because the common interfaces hide just about everything, and there are few enough dominant ones such that devices come preconfigured knowing how to connect to them.