> It's always exactly the opposite: there's a line of ten families at the rental desk, each person takes at least ten minutes (!) to process, and the desk has o

> It's always exactly the opposite: there's a line of ten families at the rental desk, each person takes at least ten minutes (!) to process, and the desk has one, maybe two people, for a total of half an hour in line or more. That was me until I signed up for the loyalty program (it's free, like frequent flier programs). Now at most airports I just go right to the vehicle (they email the parking spot number) or special booth in the parking lot or choose any vehicle in a special lane. Not only do you not have to wait behind families, but you don't go through that whole pitch where they try and sell you insurance and gas.