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I get the people cancel all the time and hence they need to account for it. But in this case I had specifically called them in advance that I will be there to p
by 0xcafecafe 9y ago
I get the people cancel all the time and hence they need to account for it. But in this case I had specifically called them in advance that I will be there to pick up my car and they had confirmed with me that my reservation is good. They still couldn't come through after that.
I don't mind they holding on to my credit card when I make the reservation if by doing that they can guarantee a better quality of service.
- ghaff 9y agoIt's fair to say that the majors (which are pretty much the only ones renting at airport locations) are optimized for the 95% use case. They work fine most of the time but, in my experience, are pretty much incapable of dealing with anything outside of the usual "system." In addition to not being able to guarantee a specific vehicle--even with a deposit--I had an issue with Avis a few years back where they were utterly unable to extend a rental to bridge it to another reservation I had already made, i.e. they couldn't take two one week reservations with a week in between and turn it into a 3-week reservation.
- notyourday 9y agoZipcar and Maven manage to do it just fine.