I feel like they started gathering metrics and then had no idea how to interpret them, and the result was Windows 8. "The Start menu only gets clicked on a few

I feel like they started gathering metrics and then had no idea how to interpret them, and the result was Windows 8. "The Start menu only gets clicked on a few times per day. That must mean no one uses it, so let's remove it". Are you kidding me? It's like they really have no clue there. Some of these things are just so blindingly obvious you are left with no words...