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> The online retailer is swapping the low cost of contract workers for the greater control of employing its own people. Doing so puts it on the hook for things
by mabbo 9y ago
> The online retailer is swapping the low cost of contract workers for the greater control of employing its own people. Doing so puts it on the hook for things like minimum wage, workers compensation and overtime pay. But it also lets Amazon determine how the workers are trained, which cleaning products they use and how they organize their schedules.
As an Amazon employee, I very much hope this trend continues. Amazon logistics has gone the industry standard route of contractors hiring contractors and no one seems to be happy with it at all. When Amazon is the employer, Amazon can control quality better. Customer obsession means more than just lowest possible price.
(My own personal opinion and of course I don't speak for the company)
- Eridrus 9y agoI think the fact that cleaning services are a lot less standardized is what drives the need to hire people. There's very little difference in logistics: its both easy to do an average job (just take the route google maps suggests) and its easy to monitor if contractors are doing a reasonable job. The impression I get for cleaning services from people who have hired them is that the person doing it will generally do the smallest/easiest amount of work possible in the allocated time, which leads to poor customer satisfaction/retention, so exercising more control as an employer is necessary.