If it's impacting a public service with external clients, you should add that to the report, with an estimation of monetary and reputation loss. Customer issues

If it's impacting a public service with external clients, you should add that to the report, with an estimation of monetary and reputation loss. Customer issues are more likely to be noticed. The OP is the customer and the database team is the service provider. It's their role to provide a service working within specifications. That's how it works in large organization. Most of everything is internal services providing services to other internal services.