We share this experience. We received a faulty server. It happens with all providers. The problem was we were not able to get it repaired in a one month timefra

We share this experience. We received a faulty server. It happens with all providers. The problem was we were not able to get it repaired in a one month timeframe. Support suggested getting refund. We switched all other services from them pretty instantly. It would not be an option if one of our production servers had a failure and we could not get repair procedure quickly handled. We are willing to pay for this privilege. BTW - we were their customer for 6 years. It worked smoothly and there were no problems with their service on running machines.