> I must say, though the transaction all went down in the automated help system, and I didn’t hear even a note of contrition. Not even my bank’s pro forma “I ca

> I must say, though the transaction all went down in the automated help system, and I didn’t hear even a note of contrition. Not even my bank’s pro forma “I can understand how frustrating that must be for you.” (Lately we all seem to be waiting on a sincere apology from the big tech companies; it may never come.) I'm probably missing something in the story, since this seemed about as self-inflicted a wound as is possible. What exactly does the author want Twitter to apologize for?