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Most of these GUI differences came during OVH's huge expansion around 2014. At that point they split into several "business lines" (kimsufi/so you start/ovh ded

Most of these GUI differences came during OVH's huge expansion around 2014. At that point they split into several "business lines" (kimsufi/so you start/ovh dedicated/ovh cloud...) that operate mostly independently, and hence the separate logins and interfaces. I'm not saying that it isn't a mess, because it is, but at least there's an explanation. Also, part of the bad interface design seems due to them building public API's first and then the GUIs. This leads to the same kind of "impedance mismatch" problems that many frontend apps suffer where the backend functions aren't well suited to provide good UX. Of course this is also their fault for either not improving the APIs and/or not putting enough effort to work around the limitations in their GUIs. However, it has the upside that you have APIs for everything. Also... we've been customers for a very long time, mainly of their dedicated server offerings. After dealing with their support a non-trivial number of times, our learned procedure is: just get a new server and migrate, without renewing the old one. Sadly, this also means that we don't trust any managed service from them.

agsamek 9y ago
We share this experience. We received a faulty server. It happens with all providers. The problem was we were not able to get it repaired in a one month timeframe. Support suggested getting refund. We switched all other services from them pretty instantly. It would not be an option if one of our production servers had a failure and we could not get repair procedure quickly handled. We are willing to pay for this privilege. BTW - we were their customer for 6 years. It worked smoothly and there were no problems with their service on running machines.
pzduniak 9y ago
That's actually very fair, I recall that before 2014 I used their old UI and it was not that terrible (other than feeling outdated even then, but outdated is better than nearly unusable). I found that using OpenStack's CLI utilities is sometimes better than any of their UIs. Unfortunately even then I have to switch to their UI to switch a server to monthly billing (transforming it into more of a VPS than a cloud instance). Wish they handled it the same way as Google does with the sustained usage discount.

agsamek 9y ago

We share this experience. We received a faulty server. It happens with all providers. The problem was we were not able to get it repaired in a one month timeframe. Support suggested getting refund. We switched all other services from them pretty instantly. It would not be an option if one of our production servers had a failure and we could not get repair procedure quickly handled. We are willing to pay for this privilege. BTW - we were their customer for 6 years. It worked smoothly and there were no problems with their service on running machines.

pzduniak 9y ago

That's actually very fair, I recall that before 2014 I used their old UI and it was not that terrible (other than feeling outdated even then, but outdated is better than nearly unusable). I found that using OpenStack's CLI utilities is sometimes better than any of their UIs. Unfortunately even then I have to switch to their UI to switch a server to monthly billing (transforming it into more of a VPS than a cloud instance). Wish they handled it the same way as Google does with the sustained usage discount.