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And even the "third try" rule is the most lenient case for the seller here. Firstly, For mass produced devices (not with BTO models!) you generally have the rig
by dahauns 9y ago
And even the "third try" rule is the most lenient case for the seller here. Firstly, For mass produced devices (not with BTO models!) you generally have the right to demand a new replacement instead of waiting weeks for the repair.
And the "three tries" is actually only an upper limit (and AFAIK only explicitly stated in a few countries) - if you agree to a repair you can demand a reasonable deadline, which trumps any number of tries. So, no, you don't have to accept "repair->2 weeks->failed->another 2 weeks".
(All this under the assumption this happens in the first 6 months, when the law assumes a fault at the time of sale as a default and consumer rights are strongest)
- lucasverra 9y agois there an online resource with this type of "good to know EU pro consumer workflows" explained somewhere but easy to digest ?