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When the third failure/warranty claim happens, you have a right to refuse the repair, return the item and ask for the money back (the same amount that is on the
by vetinari 9y ago
When the third failure/warranty claim happens, you have a right to refuse the repair, return the item and ask for the money back (the same amount that is on the bill). So by selling to the third party, you took the loss.
- nkkollaw 9y agoIn Europe..? I wasn't aware of that. I mentioned returning it to Apple and they said the could give you a new one at the most, but only after multiple repairs for the same problem failed.
- vetinari 9y agoYes, in Europe. It happened to my brother, but with Asus (so they didn't try to talk him out of it). After third warranty claim, he took the money and got an Thinkpad.
- dahauns 9y agoSee my other post. They were bullshitting you (happens too often, sadly). Was this Apple themselves or a third-party seller?
- dahauns 9y agoAnd even the "third try" rule is the most lenient case for the seller here. Firstly, For mass produced devices (not with BTO models!) you generally have the right to demand a new replacement instead of waiting weeks for the repair. And the "three tries" is actually only an upper limit (and AFAIK only explicitly stated in a few countries) - if you agree to a repair you can demand a reasonable deadline, which trumps any number of tries. So, no, you don't have to accept "repair->2 weeks->failed->another 2 weeks". (All this under the assumption this happens in the first 6 months, when the law assumes a fault at the time of sale as a default and consumer rights are strongest)
- lucasverra 9y agois there an online resource with this type of "good to know EU pro consumer workflows" explained somewhere but easy to digest ?