I certainly try to structure their documents a lot, and point them at the people who can answer their question -- although most of my energy is spent not assaul

I certainly try to structure their documents a lot, and point them at the people who can answer their question -- although most of my energy is spent not assaulting anyone refusing to document properly with ”but I know it, so it's fine, you just have to ask me” or ”but it’s on an email somewhere, is that not enough?”. The best audience for the document is “who you were two days ago” and they generally have some empathy for that person for a day or two.