4 ms·
Another serious annoyance is that users can return your app in 24 hrs and get a full refund. Wipes out an entire ecosystem of cheap games that go for under $5.
by kingsley_20 16y ago
Another serious annoyance is that users can return your app in 24 hrs and get a full refund. Wipes out an entire ecosystem of cheap games that go for under $5. I understand that this is good for the consumer in a short-sighted way, but really, return a 99c app?
- dpcan 16y agoToday I looked, and if they buy the app a second time, they can't cancel a second time. My biggest frustration is definitely the huge amount of "Payment Declined" orders that come through. Then I get emails a day or two later from someone ticked that their app never downloaded AND they think they were charged. Google emails them that the app didn't download and they need to update their payment info in Google Checkout, but I think that most people just have Gmail accounts setup so their phone will work but they never actually check those gmail accounts where these non-payment notifications are sent. Then they're left wondering why their purchased apps don't download. A simple email to both the gmail account AND the user's primary email address would at least help solve this problem. EDIT: I'd like to add that in the few short hours I've been working this evening and following this thread here and there, I've received 4 payment declined orders for our apps. It's like watching money blow out the window.