At a glance, the product I provide as a contractor / consultant is 'professional services automation'for MSPs and other industries (e.g Kaseya-Connectwise-ITGlu

At a glance, the product I provide as a contractor / consultant is 'professional services automation'for MSPs and other industries (e.g Kaseya-Connectwise-ITGlue-Brightguage stack) My answer is that the value I provide is far more strategic and macro level than just systems implementation. I don't implement systems, I design processes, procedures and work instructions and map the entire org - Creating a living, breathing business manual. I automate and streamline the processes, provide reporting for transparency, continuous improvement and risk mitigation. I provide 'train the trainer' knowledge transfer (integrated with the system itself). You purchase extensive strategic knowledge regarding the industry and company, which manifests as a future-proofed system that encourages as well as facilitates growth. For every 10k you spend on my services, ROI will be > an order of magnitude. My work brings firms up to ISO9001 standards, provides a quality management system, and implements as, customer satisfaction, team engagement, client retention and a host of procedures that SMEs haven't been able to think about or implement effectively. Point being that (unlike many in this thread) I want to be asked this question from a prospective client, to show exactly what I can bring to the table. It allows me to show the true opportunity cost of not hiring me (I.e., stagnation and hundreds of thousands of dollars in following years).