(disclaimer I own one and a two more family members also own Porsches) How long did Porsche take to fix it? I had a small rattling appear on mine after a coup

(disclaimer I own one and a two more family members also own Porsches) How long did Porsche take to fix it? I had a small rattling appear on mine after a couple weeks and called and they fixed it on the spot (user error, my son dropped a metal ball through the seatbelt hole that caused it). My cousin had a brand new Panamera with a scratch/dent that didn't notice when he picked it up. Called, 3 days later they called to take the car there and replace the piece (took 3 days since these were the brand new Panameras when they were released and they didn't have that part in stock to replace)