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Thanks for responding Kyle! No questions - I love your app. My partner is not very technology savvy and I recently got them to adopt 1password which has been a

Thanks for responding Kyle! No questions - I love your app. My partner is not very technology savvy and I recently got them to adopt 1password which has been a huge huge boost to her security; her previous solution was just recycle passwords. One piece of feedback is that when I was comparing your product to Dashlane, they had much better tools to migrate your existing passwords. Specifically Dashlane has a tool to migrate all your passwords in your Mac OS keychain automatically to their manager. I remember y'all having a solution as well but it was a lot more complex and wasn't something that my mom or dad could do without me watching them. So my main feedback is to build solutions and UX that cater towards your grandma, not to the HN crowd. These are the users that you need to convert over because they have the biggest security risks.

AGKyle 9y ago
Thanks! As you can imagine it's quite difficult to take complex topics like this and make it easy to digest for people not familiar with it. I hope we can continue to make small steps in the right direction in each release. If we wanted to make 1Password as simple to use as possible we could certainly do that by removing all the fancy features that most of our power users find useful, but that would anger them greatly. We started as a power user tool, so our roots are there. We can't abandon that entirely. We just have to work harder to simplify in ways that aren't going to remove these useful tools. As for the Mac OS Keychain import bits. There is actually no official way to do this that isn't an incredibly ugly hack. Apple doesn't provide a mechanism to get data out of the macOS keychain, and the one way they do, while it can be scripted requires asking for the user account's password for each item. I suspect if we looked at how other tools do this they are doing some incredibly wonky things that you might be afraid to understand :) I understand that the point remains, they import, we don't... but it's a tight rope. We don't want to do things that potentially risk us losing goodwill with our users by doing weird things in the background to make it work seamlessly. Kyle AgileBits

AGKyle 9y ago

Thanks! As you can imagine it's quite difficult to take complex topics like this and make it easy to digest for people not familiar with it. I hope we can continue to make small steps in the right direction in each release. If we wanted to make 1Password as simple to use as possible we could certainly do that by removing all the fancy features that most of our power users find useful, but that would anger them greatly. We started as a power user tool, so our roots are there. We can't abandon that entirely. We just have to work harder to simplify in ways that aren't going to remove these useful tools. As for the Mac OS Keychain import bits. There is actually no official way to do this that isn't an incredibly ugly hack. Apple doesn't provide a mechanism to get data out of the macOS keychain, and the one way they do, while it can be scripted requires asking for the user account's password for each item. I suspect if we looked at how other tools do this they are doing some incredibly wonky things that you might be afraid to understand :) I understand that the point remains, they import, we don't... but it's a tight rope. We don't want to do things that potentially risk us losing goodwill with our users by doing weird things in the background to make it work seamlessly. Kyle AgileBits