I think the problem is that we're turning the 'learner' around in these situations. It used to be that computer interfaces were static, any shortcuts/quirks it

I think the problem is that we're turning the 'learner' around in these situations. It used to be that computer interfaces were static, any shortcuts/quirks it had were learned by the human who then used to their advantage. These days we have systems that is not as smart as us trying to figure us out, with predictable results. Tricks and quirks are ever shifting. A query that used to produce the results yesterday might not function the same two weeks from now. Any skill gained in navigating the system needs to be constantly trained and updated. I believe something similar happened to Hawking, where he had a keyboard that was not smart, but was predictable so that he was the one learning to use the system. He disliked a new version of the software that would not behave in a predictable way because it 'learned'. I can't find the link anymore sadly.