"Basically, this article is about optimizing the developer experience rather than the user experience." Did you ever use Bugzilla? Nothing is more detrimental

"Basically, this article is about optimizing the developer experience rather than the user experience." Did you ever use Bugzilla? Nothing is more detrimental to the user experience... Users would rather send support e-mails or use phone support. For the lack of that in open source project, keep bug trackers simple. E.g. Github's bugtracker is quite ok, it is fine for writing a bugreport and reacting to it. But doesn't have all the bells and whistles that makes it complicated for users.