3 ms·
Basically, this article is about optimizing the developer experience rather than the user experience. This seems to be a problem endemic in open source software
by houseabsolute 16y ago
Basically, this article is about optimizing the developer experience rather than the user experience. This seems to be a problem endemic in open source software anyway, which is why so few people use it.
- danieldk 16y ago"Basically, this article is about optimizing the developer experience rather than the user experience." Did you ever use Bugzilla? Nothing is more detrimental to the user experience... Users would rather send support e-mails or use phone support. For the lack of that in open source project, keep bug trackers simple. E.g. Github's bugtracker is quite ok, it is fine for writing a bugreport and reacting to it. But doesn't have all the bells and whistles that makes it complicated for users.
- houseabsolute 16y agoThe article is not specifically about bugzilla, but issue trackers in general.
- rjbond3rd 16y ago1. So few people use open source? 2. Closed source is better at optimizing for user experience?
- houseabsolute 16y ago> So few people use open source? Compared to closed source? As a function of time spent interacting? Yes. > Closed source is better at optimizing for user experience? Manifestly. Firefox is the only real counterexample I can think of (where development is conducted in the open, not where source code dumps are made available).