4 ms·
We use Rackspace as well, and their support is excellent - much better at supporting Microsoft products than Microsoft support itself, actually.
by enraged_camel 9y ago
We use Rackspace as well, and their support is excellent - much better at supporting Microsoft products than Microsoft support itself, actually.
- gumaflux 9y agoWhich product is that?
- enraged_camel 9y agoSorry, the context here is Microsoft Exchange, which is what the parent is talking about.
- paulie_a 9y agoOutside of incredibly expensive corporate contracts does Microsoft actually support their products? That would honestly be news to me.
- hobs 9y agoIf you want support for their software in production, get ready to pay for it, and generally, it's great. https://support.microsoft.com/en-us/gp/support-options-for-business https://support.microsoft.com/en-us/gp/support-options-for-b... Professional Support Single Incident $499 USD for one incident Professional Support 5-Pack $1999 USD for five incidents
- paulie_a 9y ago500 for a single incident seems pretty expensive... Usually when you buy a product the company supports it without additional fees.
- sitepodmatt 9y agoMost of these credits are rolled into your licensing agreement, even with a $20k/year SME open value I recall us getting like 4 tickets free. They aren't just tickets, at 4am in the morning with a botched Exchange upgrade (it was our fault in the end we overlooked something with certs) you have a case manager on the phone (calling you back and a direct number to him/her) then they forward you as required, you end up essentially talking to one of Exchange developers if required. The escalation path, speed, and knowledge are seriously awesome.
- akvadrako 9y agoYes, I have a 1-account Exchange Online contract and the support is quite good.
- sitepodmatt 9y agoNot our experience, certainly not outside of working hours, refusal to escalate until level 3 staff return working hours, which on a weekend is a lot of downtime