4 ms·

Most places are pretty good about sending unsubscribe links these days. However, I ran into a truly awful exception late last year with TaskEasy. For those who

Most places are pretty good about sending unsubscribe links these days. However, I ran into a truly awful exception late last year with TaskEasy. For those who don't know, TaskEasy coordinates lawn care and similar services using independent contractors. I was happy with the service I received, and didn't even have to sign up for an account to order it. Then marketing emails started showing up. The unsubscribe link takes you to a login page, but since I never registered this means I have to create an account purely to opt out of spam emails. It's a really dark UI pattern and I'm disappointed in TaskEasy for implementing it.

xivzgrev 9y ago
Yea that sounds like it runs afoul of CAN-SPAM. It's supposed to be one-click away, where you can unsubscribe from all promotional emails.
- jaccarmac 9y ago
  Yep and I reported them to the FTC. Which as I found out is really easy!
antonkm 9y ago
As a dev, I implemented something similar. And I can't speak for TaskEasy but mine wasn't on purpose. Really complex process made simple: 1. Start out with an email transaction that follows up purchases done in the MVP to registered users. All that receive the emails have accounts since the MVP required it. It's not hard to setup automatic emails through code... It's hard to think of edge cases though. 2. Change in spec: more people buy if we change the UX and cut the registration. 3. Send an email to the customer. Oops - no account to unregister. 4. (This is the step that was missing) Change the code that handles emails so everyone can unsubscribe. Sometimes it's important to get something out quick and things aren't always dark UI / UX on purpose. Users are often blaming us devs for our dark evil powers when all we did was shake out some code on a too tight deadline.
- jaccarmac 9y ago
  Also a dev and I can see how it would happen. Doesn't make it any less maddening though. It's probably more productive to change the culture around email marketing than to scapegoat one company but I needed to vent that frustration.
awalton 9y ago
> Most places are pretty good about sending unsubscribe links these days. Yeah, but unfortunately companies are also really, really, really good at putting you on mailing lists/ADLs that you never, ever would have signed up for on your own. I went to a coffee shop in Palo Alto, bought a coffee, paid by Square, found I was now on one of their Square Marketing ADLs. Never asked for it, never would have asked for it, would have said "Hell no" if I were asked. Flagged it as Spam. Seriously considering never visiting that coffee shop again, but have at the very least switched to paying by cash... Seriously, cut the bullshit. I don't want to be signed up to your list just because I bought something. Ask me if you want me on your list - if it's something I care enough about, I'd actually be okay with it.
- jaccarmac 9y ago
  Oh yes, the Square thing is horrible as well. Sign up to get an email receipt once and now everyone you pay with that card can send you spam.
paulie_a 9y ago
To be fair I shouldn't have been subscribed in the first place. I never asked to receive marketing emails and shouldn't have to unsubscribe. I have gotten lazy about looking for unsubscribe links and more aggressive about hitting"report spam" on Gmail
tjoff 9y ago
> Most places are pretty good about sending unsubscribe links these days. Yeah, sure, nevermind that there is a new list you have to unsubscribe for every month. I never do a second buy, sometimes I have the energy to do a 1 star review for anyone that sends me mails that I couldn't avoid during the purchase.
- spudlyo 9y ago
  Agreed, this really grates on me too. I'm seriously thinking about just filtering anything with an unsubscribe link.
CapnCrunchie 9y ago
I've had nothing but bad experiences with TaskEasy personally, so I'm not surprised that unsubscribing from their emails was such a poor experience.

xivzgrev 9y ago

Yea that sounds like it runs afoul of CAN-SPAM. It's supposed to be one-click away, where you can unsubscribe from all promotional emails.

jaccarmac 9y ago
Yep and I reported them to the FTC. Which as I found out is really easy!

antonkm 9y ago

As a dev, I implemented something similar. And I can't speak for TaskEasy but mine wasn't on purpose. Really complex process made simple: 1. Start out with an email transaction that follows up purchases done in the MVP to registered users. All that receive the emails have accounts since the MVP required it. It's not hard to setup automatic emails through code... It's hard to think of edge cases though. 2. Change in spec: more people buy if we change the UX and cut the registration. 3. Send an email to the customer. Oops - no account to unregister. 4. (This is the step that was missing) Change the code that handles emails so everyone can unsubscribe. Sometimes it's important to get something out quick and things aren't always dark UI / UX on purpose. Users are often blaming us devs for our dark evil powers when all we did was shake out some code on a too tight deadline.

jaccarmac 9y ago
Also a dev and I can see how it would happen. Doesn't make it any less maddening though. It's probably more productive to change the culture around email marketing than to scapegoat one company but I needed to vent that frustration.

awalton 9y ago

> Most places are pretty good about sending unsubscribe links these days. Yeah, but unfortunately companies are also really, really, really good at putting you on mailing lists/ADLs that you never, ever would have signed up for on your own. I went to a coffee shop in Palo Alto, bought a coffee, paid by Square, found I was now on one of their Square Marketing ADLs. Never asked for it, never would have asked for it, would have said "Hell no" if I were asked. Flagged it as Spam. Seriously considering never visiting that coffee shop again, but have at the very least switched to paying by cash... Seriously, cut the bullshit. I don't want to be signed up to your list just because I bought something. Ask me if you want me on your list - if it's something I care enough about, I'd actually be okay with it.

jaccarmac 9y ago
Oh yes, the Square thing is horrible as well. Sign up to get an email receipt once and now everyone you pay with that card can send you spam.

paulie_a 9y ago

To be fair I shouldn't have been subscribed in the first place. I never asked to receive marketing emails and shouldn't have to unsubscribe. I have gotten lazy about looking for unsubscribe links and more aggressive about hitting"report spam" on Gmail

tjoff 9y ago

> Most places are pretty good about sending unsubscribe links these days. Yeah, sure, nevermind that there is a new list you have to unsubscribe for every month. I never do a second buy, sometimes I have the energy to do a 1 star review for anyone that sends me mails that I couldn't avoid during the purchase.

spudlyo 9y ago
Agreed, this really grates on me too. I'm seriously thinking about just filtering anything with an unsubscribe link.

CapnCrunchie 9y ago

I've had nothing but bad experiences with TaskEasy personally, so I'm not surprised that unsubscribing from their emails was such a poor experience.