I wouldn't have thought I'd ever agree with you, but I recently had exactly that kind of experience. I'd received a product, wasn't entirely happy with it, and

I wouldn't have thought I'd ever agree with you, but I recently had exactly that kind of experience. I'd received a product, wasn't entirely happy with it, and if not for a 'are you satisfied?' email I wouldn't have gone through the 'effort' of finding a way to reach the company. As a result, the issue was promptly resolved and both me and the company are happier. Sending me more than one email, or automatically subscribing me to some kind of newsletter I find more problematic, though.