This is a lovely account and, though it may not seem when you first read it -- in my experience, it is somewhat optimistic. For instance: > The process of chan

This is a lovely account and, though it may not seem when you first read it -- in my experience, it is somewhat optimistic. For instance: > The process of changing the system to have a new balancing point took work. It involved investments of engineer time, design work, tech writers and documentation changes, and all kinds of other "meta" stuff. In most places I've worked, this involves investments of two interns' time and a few design meetings which result in a design document, half of which will never make it into the actual implementation. If it's a customer-facing thing, it will result in documentation changes -- otherwise, it won't. There will be no time to adjust the documentation and internal knowledge about how we do it now is going to float around as oral wisdom. Why we do it like that is going to be folklore two years down the road.