4 ms·
GoDaddy will let you close your account, but you have to call customer service to do so. (After many years of having multiple domains with them, recently I dec
by sverige 9y ago
GoDaddy will let you close your account, but you have to call customer service to do so. (After many years of having multiple domains with them, recently I decided to migrate all the domains I had with them over to other providers.)
One thing that is troubling is that if you have an expired domain with domain lock turned on, they will not delete your account until a year has passed from the non-renewal of the domain. The domain-lock feature cannot be turned off if that domain has been inactive for less than a year unless the domain is renewed. They told me they could not turn it off either so that the account could be closed, but I'm a bit skeptical on that, since it makes no sense that they cannot change the account settings with an authenticated customer making the request. Don't they control their own code? It strikes me as an excuse for them to leave the account open in case you change your mind.
In their favor, I was able to delete payment information immediately. Also, they have very friendly customer service representatives (though friendliness doesn't make up for powerlessness.)
Btw, this is an interesting and good service you are setting up. Thanks for your work!
- fredrikaurdal 9y agoSome companies do that, and say "it's our policy", without giving a real reason for it. Thanks, and I've added GoDaddy :)